Shipping Policy

At SLEEP ZEBRA, we are committed to providing you with a seamless shopping experience, including efficient and free shipping within the United States.

Shipping Country: We currently ship within the United States only.

PROCESSING TIME:
Orders are processed within 0-1 BUSINESS DAYS after purchase. Once your order is shipped, you will receive a confirmation email with a tracking number so you can track your package.

SHIPPING TIME:2-5 BUSINESS DAYS within the U.S.

Shipping Costs: Free Shipping Nationwide!

What to Do if Your Product is Incorrect:
If you receive a product different from what you ordered, please contact us at info@sleepzebra.shop within 7 days of receiving your order. We will provide further instructions on how to resolve the issue.

Missing Items in Your Order:
If your order arrives incomplete, please contact us at info@sleepzebra.shop, and we will promptly assist you in getting the missing item(s) delivered.

Changing the Delivery Address:
Once an order has been shipped, we are unable to change the delivery address. Please make sure to review your shipping information carefully before completing your purchase. If an issue arises with your shipping address, contact us immediately at info@sleepzebra.shop, and we will do our best to assist.

About Tax:
There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare.

If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.

Delivery Time Exceeded:
Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. If your order is delayed, please contact us via email at info@sleepzebra.shop within 24 hours of placing your order. We will check the situation with the transportation company on time. Thanks for your understanding and support.

Can I change my delivery address after the product has shipped?
Shipment information cannot be changed once the product is en route.